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Retailing, the business of selling goods and/or services directly to those who use them, is a $60 billion a year industry in Australia, but too often it’s run like a kid’s lemonade stand. Despite [...]

A Word about Business Founders Michael Gerber in The E-Myth said, “Most small business owners are technicians who’ve suffered an entrepreneurial seizure”. It’s a statement with a lot of factual [...]

Learning to Manage Contractors Many contractors may prove, by their behaviour and their lack of backup, of systems and of organisation, to be little more than “employees without [...]

Has anyone ever said to you, “I’d like a discount.”? Yes, you say. Then let’s look at some ways of handling this, and maybe even managing to make a bigger sale in the [...]

Many who take a leadership role in their teams find one of the most challenging responsibilities they face is the need to apply firm, fair and effective guidance to a team member. Failing to get [...]

Recently, I delivered an “emerging leaders” workshop for a long-standing client’s middle and top leadership team (some participants “emerged” a long time ago, but still come [...]

I’ve just read a paper titled “Unskilled and Unaware of It: How Difficulties in Recognizing One’s Own Incompetence Lead to Inflated Self-assessments” by Justin Kruger and [...]

Dante Disparte recently posted under the headline “Risk is a Process not an Event“. He got me thinking – which, really, is one purpose for posting, right? I was going to comment [...]

Paperless Workplaces & Email Policy Issues The idea of a “paperless office” was first spruiked in the mid-1960s by marketers positioning IBM’s computers for broader commercial use – and it [...]

Wouldn’t it be great if you could apply tried and tested sales techniques to gain buy in from your team. Imagine how easy it could be to implement a change if all you had to do was sell it [...]