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Goodwill To All? As the end of the year rapidly approaches I thought it might be an opportune time to shine a little light on something that some call prayer but I call meditation. Well, here’s a [...]

The following article extracted from www.sirota.com (/Knowledge Centre/White Papers/ “33 Beliefs About Work and Workers”) adds weight to the views on profit sharing I expressed in last month’s [...]

Crucial Conversations – Tools for Talking When Stakes Are High By Kerry Patterson, Joseph Grenny, Ron McMillan, ISBN 0071401946 “Most books make promises. This one delivers.” [...]

From Spencer Johnson, the “Who Moved My Cheese?” man 🙂 “The most important thing about changing in changing times is to paint a sensible vision – one that makes good sense [...]

To see why the majority of small businesses underperform, it may be helpful first to look at the factors at play when large companies underperform. In the 1980’s the Board of AWA, a large [...]

You should have seen this one coming!! Coaching is often an ideal solution to the challenge of “How do I find the time and energy for my own professional (and personal) development when I [...]

Ever thought about how your staff sees you, in terms of your job competence? The following AAP article published on July 12 2007 may be a bit of a wake up to those of use who think that, because [...]

It’s always struck me as funny that we tend to use the phrase “Sales & Marketing” rather than putting the words into the order they deserve: “Marketing & [...]

How can a business founded in 1864, with 69,000 owners – each of whom works in one of their 215 outlets, on-line business or administration centre – win the UK’s Customer [...]

14. Balance cash in the middle of the day.  Occasionally balance every till and cash holder in the place in the middle of the day, rather than at the end of it.  The break in routine demonstrates [...]