Book Review – Crucial Conversations

By Kerry Patterson, Joseph Grenny, Ron McMillan,

ISBN 0071401946

“Most books make promises. This one delivers.” Dain M. Hancock, President, Lockheed Martin Aeronautics
Crucial Conversations gives you the tools to handle life’s most difficult and important conversations. You will be taken through how to: prepare for high-stakes situations with a proven technique; transform anger and hurt feelings into powerful dialogue; make it safe to talk about almost anything and how to be persuasive not abrasive. The authors are founders of VitalSmarts and leading authorities in organisation effectiveness and leadership. Their clients include 300 of the Fortune 500 companies.

We found this book to be highly practical and informative, and a very interesting read. Highly recommend it to anyone seeking to improve their communication skills.

“What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships.” Stephen R. Covey Author of The 7 Habits of Highly Effective People